TERMS AND CONDITIONS

1. BASICS OF THIS AGREEMENT

1.1. WHAT THIS AGREEMENT COVERS

These Terms and Conditions are a legal contract between you (the Customer) and us (the Service Provider). They set the rules for buying Digital Cosmetic Items and using our services. By browsing or using this website, you are confirming that you accept and will follow these rules.

1.2. WHO WE ARE & HOW TO REACH US

This platform is owned and run by CROWMIS LTD, a company registered in the United Kingdom. Here is our official business information:

•Registration number: 17246822

•Our Office: 84 Wood Lane, London, W12 0BZ, United Kingdom

•Our Website: https://www.crowskins.com/

•Email Us: general@crowskins.com

•Phone: +44 7883 320045

2. EXPLANATION OF WORDS WE USE

•“Website” means our official site found at https://www.crowskins.com/.

•“System” means the underlying software and tech built by us or our partners to make our platform and services work.

•“Services” means everything we offer, run, or provide to you under these Terms and Conditions.

•“Prohibited Countries” includes Afghanistan, Belarus, Central African Republic, Congo (Democratic Republic), Cuba, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russian Federation, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions), Venezuela, Yemen and Zimbabwe. The list is not exhaustive and will be updated continuously to stay aligned with the guidelines, watchlists, and sanctions programs of the United Nations, Financial Action Task Force, the European Union and other domestic and international regulatory bodies.

•“Digital Cosmetic Items” means the licensee rights to virtual skins or in-game items on the third-party Steam platform that we offer for sale on our website.

•“Customer Support” means our help desk team. You can reach them through our "Contact Us" form, inside our platform system, or by emailing general@crowskins.com.

•“Customer” (or "you") means anyone who browses our website, creates an account, or buys (or tries to buy) Digital Cosmetic Items from us.

•“Agreement” means the complete legal contract established between the Customer and the Service Provider, comprising these Terms and Conditions along with all supplementary policies, guidelines, or operating frameworks published on the Website or linked to the services.

3. WHAT WE DO AND SERVICE RULES

3.1. WHAT OUR WEBSITE OFFERS

Our platform lets you buy Digital Cosmetic Items ("skins") for popular video games like CS2, Dota 2, and others. These games are owned and run by outside companies, such as Valve Corporation.

3.2. WHEN IS AN ORDER FINISHED

Our service is considered completely finished and fulfilled the exact second the Digital Cosmetic Items show up successfully in your designated account.

3.3. OUR RIGHT TO SAY NO

To keep our site safe and follow the laws, we can refuse, pause, or cancel any order for any reason. We will do this if we suspect fraud, see unauthorized payments, or run into legal compliance issues.

3.4. INTELLECTUAL PROPERTY AND OWNERSHIP

To show you what you are buying, our website pulls pictures, titles, and descriptions of Digital Cosmetic Items from outside gaming databases. All game skins, titles, logos, and related game designs belong entirely to Valve Corporation or their respective owners. You are buying the right to use these items inside the game.

3.5. WE ARE INDEPENDENT

We are a completely independent business. We are not officially connected to, sponsored by, or working with Valve Corporation or any other game developer. Any game names or logos on our site belong entirely to the companies that made them.

3.6. NO GUARANTEES ON OUTSIDE INFO

Any data, prices, or pictures we pull from external gaming platforms are shown "as is." We cannot promise that this outside info is always 100% correct, fresh, or error-free. It is your responsibility to double-check item details before making a purchase.

4. WHO CAN USE OUR SERVICES (RESTRICTIONS)

4.1. YOU MUST BE 18 OR OLDER

Anyone under the age of 18 is strictly banned from using our website or buying Digital Cosmetic Items. By signing up for an account or using our platform, you are legally promising us that you are at least 18 years old and allowed to enter into legal contracts.

4.2. PROHIBITED COUNTRIES AND REGIONS

Our website, software, and services cannot be used by citizens, nationals, or residents of any country or region on our Prohibited Countries list. To keep our site secure and follow international laws, we use technical tools - like blocking your IP address - to prevent access from these areas.

5. HOW ORDERS AND DELIVERIES WORK

5.1. CREATING AN ACCOUNT AND BUYING ITEMS

To purchase any Digital Cosmetic Items, you will need to register an active account on our site and complete the checkout process. We start working on your order the moment your payment goes through and is verified by our system.

5.2. DELIVERY TIME AND ITEM AVAILABILITY

Deliveries depend on what we currently have in stock. Under normal conditions, items are delivered to you instantly. However, if we run into unexpected technical bugs or logistics issues, we have the right to take up to five (5) business days to get your items to you.

5.3. WHEN DELIVERY IS COMPLETE

Your order is officially and legally finished the exact moment Digital Cosmetic Items are successfully sent over and arrive in your designated account.

6. PAYMENTS AND BILLING RULES

6.1. CURRENCY AND EXCHANGE RATES

Everything on our website is priced in Great British Pounds (GBP). If you see prices in your local currency, our payment partners convert it automatically using current market rates. Any extra international transaction fees charged by your personal bank are up to you to pay.

6.2. KEEP YOUR BILLING DETAILS CORRECT

You must make sure your account profile and billing details are always correct and up to date. If an order fails, a payment glitch happens, or you miss an update because you entered the wrong info, we cannot be held responsible.

6.3. TRANSACTION AND PAYMENT FEES

Any extra transaction fees, payment processing costs, or bank fees tied to your chosen payment method are your responsibility to pay.

6.4. GETTING YOUR PAYMENT CLEARED

We will only send out your Digital Cosmetic Items after we receive your payment in full. Your card is charged the moment you click buy, which automatically creates your official order receipt.

6.5. WE DON'T STORE YOUR CARD INFO

To keep your money safe, we never save your credit card or bank details on our servers. All payments are securely handled by outside, fully licensed payment companies that follow strict financial security laws.

7. ORDER LIMITS, IDENTITY CHECKS AND ANTI-FRAUD RULES

7.1. PURCHASE LIMITS AND NO RESELLING

We reserve the right to reject any transaction without cause, as well as limit or cancel the number of Digital Cosmetic Items purchased per account or per order. These limits may apply to multiple orders made by the same account, using the same payment card, or sharing the same billing address. If we change or cancel your order, we will email you to let you know. Buying Digital Cosmetic Items with the intent to act as a commercial reseller, distributor, or broker is strictly prohibited.

7.2. IDENTITY CHECKS (KYC)

We have the right to verify who you are. This means we might ask for a clear photo of your government ID, proof of payment, authorization forms, or an alternative way to contact you. You have exactly two (2) business days to send these over. If you don't, we will cancel your order or account and refund your money.

7.3. SECURITY AND FRAUD SCREENING

To keep our site safe and follow financial laws, our system may automatically scan every transaction for fraud. If we suspect a payment is stolen, fraudulent, or breaks our rules, we have the right to pause, hold, or cancel your order. We may also ask you for extra proof of identity before releasing your items.

8. YOUR RESPONSIBILITIES AND RULES OF CONDUCT

8.1. WHAT YOU CANNOT DO (BANNED BEHAVIOR)

To keep our community safe, you must follow our rules. You are strictly banned from doing any of the following on our site:

•Anything illegal, hateful, discriminatory, or harmful.

•Stealing or violating someone else's copyrights, trademarks, or intellectual property.

•Uploading fake information or lying about your identity.

•Spreading viruses, malware, or harmful software code.

•Using bots, scrapers, data-mining tools, or spamming systems.

•Using our site for obscene or inappropriate purposes.

If you break any of these rules, we will instantly cancel your services and ban you from using our website.

8.2. KEEPING YOUR ACCOUNT DETAILS FRESH

You are completely responsible for making sure your account details are correct. If you change your email address or payment information, you must update your profile right away. We are not responsible for lost items, messed up orders, or missed warnings caused by outdated information on your profile.

8.3. COVERING LEGAL COSTS (INDEMNIFICATION)

If your bad behavior, breaking of these rules, or violation of the law gets our company, affiliates, directors and employees sued or fined by an outside party, you agree to step in and pay for our legal defenses, damages, and costs. If either side has to take the other to court to enforce these rules, the winning party has the right to have their lawyer fees and court costs paid for by the losing side.

9. OUR RESPONSIBILITY LIMITS (LIMITATION OF LIABILITY)

9.1. WAIVER OF SPECIAL DAMAGES

You explicitly waive the right to seek indirect, special, incidental, consequential, punitive, or exemplary damages. This waiver covers claims for lost profits, loss of business reputation, data breaches or corruption, inability to access the platform, and any defamatory, offensive, or illegal conduct by third parties.

9.2. TECHNICAL ISSUES AND FORCE MAJEURE

To the fullest extent permitted by applicable law, the Service Provider, its affiliates, directors, employees, and suppliers are not liable for any damages resulting from your use of the Platform or its content. This includes damages caused by technical glitches, system downtime, bugs, malware, data loss, or processing delays. We are also not responsible for delivery failures caused by events beyond our reasonable control, such as natural disasters, telecom outages, military conflicts, labor strikes, government actions, or cyberattacks.

9.3. WHAT HAPPENS IF THERE’S A PROBLEM

If you are unhappy with our website, run into a technical issue, or disagree with a decision we make, your sole legal remedy is to stop using our website and services. We are not responsible for any personal injury, property damage, or data leaks that happen while you are using our platform.

9.4. MAXIMUM LIABILITY CAP

Under no circumstances will the total collective liability of the Service Provider, its affiliates, directors, agents, and licensors exceed the exact amount paid by the Customer to the Service Provider. This cap applies globally across all legal theories - including contract, tort, negligence, or strict liability - and remains in effect even if we were advised of the possibility of such damages.

10. CONFIDENTIALITY

10.1. KEEPING PRIVATE INFO PRIVATE

Both you and our company agree to look after each other's private (non-public) business data. We will only use your private info to make our services work, and you promise not to share our private business details with unauthorized outside companies.

10.2. CONFIDENTIAL INFORMATION

Any private business or user data that isn't public, and any information that should be reasonably considered confidential given its nature or the context of its disclosure. This includes things like transaction histories, technical details, marketing plans, and personal account details.

10.3. LEGAL AND REGULATORY EXEMPTIONS

The confidentiality restrictions outlined in this section do not apply under the following specific circumstances:

•Disclosures required by law enforcement or court orders.

•Disclosures explicitly requested by governing regulatory authorities.

•Disclosures made during corporate mergers, acquisitions, or financial audits, provided that the professional partners involved are legally bound by professional secrecy agreements.

11. LEGAL DISPUTES AND GOVERNING LAW

11.1. THE LAWS WE FOLLOW

These Terms and Conditions are governed by, interpreted, and enforced in accordance with the laws of England and Wales, without regard to conflict of law principles.

11.2. NEGOTIATION PROCESS

If you have a problem, you must try to settle it with us informally first by following these two steps:

•Email Support: First, email our help desk. We will look into your issue and get back to you within five (5) business days.

•Send a Formal Letter: If support cannot fix the problem, you must send a physical letter to our registered corporate office. This notice must clearly state your account details, what happened, and include screenshots or proof of the issue.

11.3. MEDIATION PROCESS

If we still cannot settle the issue after your formal letter, we may both agree to hire a professional mediator to help us compromise. We will split the mediator's bills and fees equally.

11.4. GOING TO COURT

If we cannot resolve the dispute through support or mediation, any formal lawsuit or court case might be filed exclusively in the courts of England and Wales.

11.5. IMMEDIATE EMERGENCY COURT ORDERS

These dispute steps do not stop either side from going straight to a judge to get an emergency injunction or restraining order if someone is stealing copyrights, trademarks, or hacking into company data.

12. CHANGES TO THESE TERMS AND CONDITIONS

12.1. WE MIGHT UPDATE THESE TERMS AND CONDITIONS

We have the right to change or update our Terms and Conditions at any time without giving you a heads-up beforehand. As soon as we post the changes on this page, the new rules take effect immediately.

12.2. HOW TO SPOT UPDATES

Check the "Last updated" date at the top of this page to see when we last made edits. If we make major changes, we will do our best to let you know - either by sending you an email or placing a clear announcement banner on our website.

12.3. USING OUR SITE MEANS YOU AGREE

If you keep using our website or buying Digital Cosmetic Items after we update these Terms and Conditions, it means you legally accept them. We recommend checking back here once in a while to stay up to speed.