PRIVACY POLICY

1. OVERVIEW OF THIS POLICY

1.1. HOW WE USE YOUR INFO

This Privacy Policy breaks down how we collect, use, and share your personal data when you browse our website, buy Digital Cosmetic Items, or send us information directly.

1.2. YOUR RIGHTS

This document also outlines the legal rights and protections you have over your personal information.

1.3. WHO WE ARE & HOW TO REACH US

Our platform is operated by CROWMIS LTD, a UK-registered business. When it comes to your data, we act as the "Data Controller." Here are our official details:

•Registration number: 17246822

•Our Office: 84 Wood Lane, London, W12 0BZ, United Kingdom

•Our Website: https://www.crowskins.com/

•Email Us: general@crowskins.com

•Phone: +44 7883 320045

2. INFORMATION WE COLLECT AND WHY

2.1. SETTING UP YOUR ACCOUNT

When you sign up, we ask for your email address and a password. We use this to run your profile, keep your account secure, and verify where you are logging in from. If our system catches suspicious location data or shows you are trying to log in from a banned country, we might block your account or cancel your orders. Legal Reason: We need this to fulfill our contract with you.

2.2. CHECKING YOUR INFORMATION AND IDENTITY

To keep things legal and safe, we might sometimes ask you for a clear photo of your government ID, your purchase receipts, proof of representation, or extra contact details. You have two (2) business days to send these over. If you don't, we will have to cancel your account or your order, and we will send your money back to your original payment method. Legal Reason: It is our legal obligation and in our legitimate interest to prevent fraud.

2.3. WEBSITE DATA AND ANALYTICS

Whenever you browse our site, our system automatically collects a bit of tech info. This includes your IP address, your browser type, the pages you click on, when you visit, how long you stay, and your device ID. We use this behind-the-scenes data to keep our website running smoothly, fix bugs, spot security threats, and figure out how to make our platform better. Legal Reason: Our legitimate business interest.

2.4. COMMUNICATIONS DATA

Any information, text, notes or files you share when contacting us. Legal Reason: We need this to fulfill our contract with you and to look after our legitimate business interests.

2.5. MARKETING AND UPDATES

If you give us explicit permission, we will send you updates, newsletters, and special discount offers. To make sure these emails are actually interesting to you, we keep track of what items you look at, how you interact with our ads, and your preferences. You can unsubscribe whenever you want. Legal Reason: Your clear consent.

3. COOKIES AND HOW WE TRACK WEBSITE ACTIVITY

3.1. CHOOSING YOUR COOKIE SETTINGS

We only place cookies on your device automatically if our website completely relies on them to work. For tracking cookies (like marketing or analytics), we will always ask for your permission first. You can change your mind or turn them off at any time using our Cookie Settings tools.

3.2. HOW WE LIMIT COOKIE DATA

We use the information gathered by cookies only for the reasons we tell you. In rare legal situations, we might be required or allowed by law to process tracking data without your explicit knowledge.

3.3. MAIN TYPES OF COOKIES WE USE

•Necessary Cookies: These make the website usable. They handle basic things like loading pages and letting you log into secure areas. The site will not work without these.

•Preference Cookies: These help our site remember your personal settings, like what language you prefer or what country you are browsing from.

•Statistic Cookies: These anonymously watch how users interact with the site. They help us spot bugs and understand what pages people like best.

•Marketing Cookies: These follow your browsing habits across different websites so advertisers can show you ads that actually match your interests.

3.4. PIXELS AND WEB BEACONS

We use tiny, invisible graphics called pixels or beacons in our emails and web pages. They tell us whether you actually visited a page or opened a support newsletter we sent you.

3.5. LOCAL STORAGE (BROWSER CACHE)

We use HTML5 local storage to save code directly inside your web browser. This acts like a memory shortcut, making the website load much faster the next time you visit and keeping your layout preferences intact.

3.6. THIRD-PARTY TRACKERS

Some cookies on our site are run by outside partners for analytics and marketing. They help us study our web traffic and show you customized ads on other websites. These external tools follow the privacy rules of those outside companies, not ours.

3.7. HOW LONG DO COOKIES STAY

Session Cookies: These disappear completely the moment you close your web browser.

Persistent Cookies: These stay saved on your device until they hit their expiration date or until you manually clear your browser data.

4. WHAT ARE YOUR PRIVACY RIGHTS

If you live in the UK or the EU, privacy laws (GDPR and the Data Protection Act 2018) give you powerful rights over your personal information. Here is what you can request:

•The Right to See Your Data (Access): You can ask us if we are using your data. If we are, you can request a copy of your info and get details on why we use it, who we share it with, and how long we keep it.

•The Right to Move Your Data (Portability): You can ask us to download your personal data into a clean, machine-readable file so you can transfer it to another business. This applies to info you gave us based on consent or a contract.

•The Right to Change Your Mind (Withdraw Consent): If you gave us permission to use your info (like signing up for marketing emails), you can opt out at any time. This won't undo the legality of anything we did before you opted out.

•The Right to Be Forgotten (Deletion): You can ask us to wipe your personal records from our system if we don't need them anymore, if you take back your consent, or if the data was processed incorrectly.

•The Right to Complain: If you feel we aren't handling your data properly, you have the right to report us to a privacy regulator. If you live in the UK, you can complain to the Information Commissioner’s Office (ICO). If you live in the EU, you can contact your local Data Protection Authority.

Important Security Step: Before we can send you any private data files, we will ask you to prove your identity. This stops hackers from stealing your information by pretending to be you. We also cannot release data if it violates someone else's privacy.

5. HOW LONG DO WE KEEP YOUR INFORMATION

5.1. OUR GENERAL RULE

We only keep your personal data for as long as we actually need it to run our services and follow UK and EU privacy laws. Once we no longer need it, we safely delete or anonymize it.

5.2. SPECIFIC TIMELINES

•Support and Chat Messages: We keep emails, chat logs, and help desk messages for up to 2 years. This helps us ensure our support quality stays high and gives us a record in case a billing dispute pops up down the road.

•Website Analytics Data: Technical data about how you browse our site is stored for up to 14 months so we can fix bugs and study web traffic patterns.

•Your Main Profile Data: Everything else linked to your account stays in our system for as long as your account is active, plus an extra 3 years after you close your account.

5.3. WHEN WE MIGHT KEEP DATA LONGER

In rare cases, we might have to hold onto your information for longer than the timelines listed above. This happens if we are legally required to by the government, if we need it for tax purposes, or if we are actively dealing with an ongoing legal dispute or security investigation.

6. WHO WE SHARE YOUR DATA WITH

6.1. TRUSTED PARTNERS AND SERVICE PROVIDERS

We sometimes share your information with outside companies that help us run our business. This includes website hosting companies, fraud and identity check systems, and our company accountants or lawyers. We remain responsible for ensuring your data is kept secure during these engagements.

6.2. PAYMENT PROCESSORS

We don't keep your credit card numbers on our servers. All payments are handed off directly to secure, licensed payment processors that follow strict industry safety rules (PCI-DSS).

6.3. SENDING DATA ACROSS BORDERS

Because we operate globally, your information may be processed outside of your home country. If your data starts in the UK or Europe and we need to transfer it to a country with less strict privacy laws, we protect it using official legal shortcuts approved by the European Commission (called Standard Contractual Clauses), other legally recognized mechanisms (such as binding corporate rules), or your explicit consent.

6.4. SELLING THE BUSINESS OR LEGAL REQUESTS

If our company is bought out, merges with another business, or goes through bankruptcy, your data might be handed over to the new owners as part of the business assets. We will also share your data if a judge orders us to, if we need to fight fraud, or if we have to protect our users' safety.

6.5. TRACKING ACROSS MULTIPLE DEVICES

If you give us permission, we work with analytics companies to link your activity across your devices (phone, tablet, and computer). This helps us ensure your account is secure and allows us to show you ads that match your interests.

6.6 ANONYMIZED DATA

We aggregate and anonymize data to track broad user trends and optimize our services. Because this data does not identify individuals, it may be shared or commercialized without restriction.

6.7. AUTOMATED DECISIONS AND AI

We only let computers make important automated decisions about you if it's required for our contract, allowed by law, or if you said it was okay. We use automated tools to block fraudulent payments, spot bad behavior, and ban rule-breakers. We may also use AI chatbots to answer your support emails faster and translate text. If an AI or automated system makes a decision that you disagree with, you always have the right to ask for a real human employee to review it.

6.8. CLICKING ON OUTSIDE LINKS

If you leave our site and voluntarily give your personal information to a third-party website, they control that data. Their privacy rules apply to you, and we cannot be held responsible for what they do with your information.

7. HOW WE PROTECT YOUR DATA

7.1. SOFTWARE SECURITY AND ENCRYPTION

Whenever you send information to our platform, it is shielded by industry-standard 256-bit SSL encryption. We also constantly update our website with the latest software patches and security settings to stay ahead of hackers and digital threats.

7.2. SERVER AND PHYSICAL PROTECTION

Our web servers are scanned automatically every single day by security software to look for bugs and block cyberattacks. On top of that, the actual physical computers hosting our data are locked away in high-security facilities that unauthorized people cannot enter.

7.3. INTERNET SECURITY

We do everything we can to keep your private information safe. However, you need to know that no data sent over the internet or stored on a server is 100% secure. Because it is impossible to perfectly guarantee that hackers will never find a way in, you use our site acknowledging that we take security very seriously but cannot promise absolute, bulletproof safety.

8. CHANGES TO THESE RULES

8.1. WE MIGHT UPDATE THIS POLICY

We have the right to change or update our privacy rules at any time without giving you a heads-up beforehand. As soon as we post the changes on this page, the new rules take effect immediately.

8.2. HOW TO SPOT UPDATES

Check the "Last updated" date at the top of this page to see when we last made edits. If we make major changes we will do our best to let you know - either by sending you an email or placing a clear announcement banner on our website.

8.3. USING OUR SITE MEANS YOU AGREE

If you keep using our website or buying items after we update these rules, it means you legally accept the new policy. We recommend checking back here once in a while to stay up to speed.