REFUND POLICY

This document is a legal agreement between you (the Customer) and CROWMIS LTD. It explains the rules for buying Digital Cosmetic Items and using our digital services. Whenever you use or log into our website, you automatically agree to follow this Refund Policy along with any other linked service rules.

ABOUT US & HOW TO CONTACT US

Our platform and services are run by CROWMIS LTD, a UK-registered business. Here is our official corporate information:

•Registration number: 17246822

•Our Office: 84 Wood Lane, London, W12 0BZ, United Kingdom

•Our Website: https://www.crowskins.com/

•Get in Touch: general@crowskins.com

•Phone: +44 7883 320045

1. REFUNDS, REPLACEMENTS, AND CANCELLATIONS

1.1. DEADLINES AND REIMBURSEMENTS

All refund or replacement claims must be sent to us within 14 days of your purchase or delivery date. Once our team approves your request (takes up to five (5) business days), it can take up to seven (7) business days for us to process your refund (your bank may take additional 7-10 business days to display the funds).

1.2. CANCELING AN ORDER

If you changed your mind, please contact support right away. We can only give you a full refund if your order hasn't been processed yet.

1.3. WRONG ITEMS RECEIVED

If we send you the wrong items, let us know within 14 days. You can choose to have us send the correct items instead, or just ask for a full refund.

1.4. TECHNICAL GLITCHES AND DELIVERY ISSUES

You will get a full refund if your transaction cannot be completed. This applies if:

•An internal system error stops the delivery.

•We can't deliver on reasonable time and you don't want to grant us an extension.

•Our automated fraud system blocks your payment.

1.5. NO RETURNS ON DELIVERED DIGITAL ITEMS

Because Digital Cosmetic items are delivered instantly, all sales are final once they hit your account. We don't offer standard returns, credits, or swaps. Please note: By buying these Digital Cosmetic Items and asking for instant delivery, you agree to start the contract immediately. This means you legally give up your standard 14-day statutory right to cancel or get a refund once the items are successfully delivered.

1.6. SWAPPING ITEMS

We do not allow direct exchanges. If you bought the wrong item and want a different one, you’ll need to apply for a refund for the first order (if it qualifies) and then buy the new item normally.

2. STEPS TO GET A REFUND OR REPLACEMENT

2.1. HOW TO APPLY

To open a claim, send an email to our help desk. Make sure to give us:

•Your exact order number.

•A brief description of what went wrong.

•Visual proof of the mistake (like your receipt or a screenshot of your Steam inventory showing the item is missing or incorrect).

2.2. OUR REVIEW PROCESS

We will look over your details and might ask you for more proof. We’ll let you know whether your claim is approved or denied within five (5) business days after you send us all the requested information.

2.3. FIXING ORDER MISTAKES

If we accidentally sent you the wrong item, we’ll verify the mix-up and correct it. You can choose to get your money back in full or have us swap it for the right item.

2.4. WHEN YOU’LL GET PAID

Once approved, we will send out your money within seven (7) business days. Keep in mind that your bank or credit card company might take another 7-10 business days to actually show the funds in your balance.

2.5. WHERE THE MONEY GOES

Refunds can only go back to the exact same card, wallet, or account you used to buy the item. We cannot send your money to a different account.

2.6. CLOSED OR EXPIRED ACCOUNTS

If your card has expired or your account is closed, we will need to run strict background and identity checks first. We do this to stop fraud and follow anti-money laundering laws before we can decide on any alternative payout options.

3. PAYMENT DISPUTES AND CHARGEBACK RULES

3.1. TALK TO US FIRST

If you see a billing mistake or want a refund, please email us at general@crowskins.com before talking to your bank or credit card company. We want to help fix the issue directly.

3.2. WHAT HAPPENS IF YOU FILE A CHARGEBACK

If you open a payment dispute or chargeback with your bank without a good reason - or try to get your money back for Digital Cosmetic Items that have already been delivered to you - we have the right to:

•Instantly lock or permanently delete your account.

•Fight the dispute by sending your bank clear proof of your purchase, your agreement to our rules, and digital logs showing you received the items.

•Ban you from buying anything else or using our services ever again.

3.3. DISHONEST DISPUTES

Filing a fake or dishonest chargeback breaks our rules. It is considered a form of financial fraud (known as "friendly fraud") under the law.

4. CHANGES TO THESE RULES

4.1. WE MIGHT UPDATE THIS POLICY

We have the right to change or update our refund rules at any time without giving you a heads-up beforehand. As soon as we post the changes on this page, the new rules take effect immediately.

4.2. HOW TO SPOT UPDATES

Check the "Last updated" date at the top of this page to see when we last made edits. If we make major changes that alter how you can claim a refund, we will do our best to let you know - either by sending you an email or placing a clear announcement banner on our website.

4.3. USING OUR SITE MEANS YOU AGREE

If you keep using our website or buying items after we update these rules, it means you legally accept the new policy. We recommend checking back here once in a while to stay up to speed.